Privacy Policy

We may collect information you provide directly to us, such as your name, email address, phone number, organization, job title, account credentials, communications, files you upload, and any other information you choose to provide.

We may also collect technical and usage information, including IP address, device identifiers, browser type, pages viewed, dates and times of access, referring URLs, and information about how you interact with our services.

In some contexts, we may receive information from healthcare providers, health plans, data partners, employers, or other third parties acting at your direction or under separate contractual arrangements.

We may use personal information to:

• provide, maintain, operate, and improve our services;
• authenticate users and protect account security;
• communicate with you about the services, including support, updates, and administrative notices;
• analyze usage, troubleshoot issues, and monitor performance;
• comply with law, enforce our agreements, and protect rights, safety, and property;
• develop aggregated, de-identified, or anonymized insights where permitted by law.

We may disclose personal information:

• to service providers and contractors that perform services on our behalf, subject to appropriate obligations;
• to healthcare organizations, plan sponsors, employers, or other customers in connection with the services they request from us;
• when required by law, regulation, legal process, or governmental request;
• to protect the rights, security, and integrity of Actera Health, our users, and others;
• in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction.

We may use cookies, pixels, local storage, and similar technologies to remember preferences, keep users signed in, understand usage, and improve the service.

Your browser or device may allow you to limit cookies or similar technologies, but some parts of the services may not function properly if you do so.

We retain personal information for as long as reasonably necessary to provide the services, satisfy the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the nature of the information, the context in which it was collected, and applicable legal or contractual requirements.

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

Depending on your location and the nature of our relationship with you, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or limit certain processing.

To exercise rights requests, contact us using the information below. We may need to verify your identity before completing a request, and some rights may be limited by law.

Our public-facing services are not directed to children under 13 and we do not knowingly collect personal information directly from children under 13 through those public-facing services.

We may update this Privacy Policy from time to time. If we make material changes, we will post the revised policy here and update the effective date above. In some cases, we may provide additional notice as required by law.

Questions or requests about this Privacy Policy may be sent to:

pratik@acterahealth.com